Self service
A. The music format in the card is incorrect, or the music files are missing.
B. If the card has been used for too long, part of the magnetic track in the card is damaged. Please format and try again.
C. Maybe the card is not compatible, such as an encryption card. Please change the card to test.
A. Please press the reset button, or press and hold the reset button and the power button at the same time.
B. If you can’t turn it on by pressing the reset button, it may be out of power, please charge it for half an hour and try method A again.
C. Please do not charge through the computer USB, because it is easy to generate static electricity, which may cause the machine to crash.
A. It may crash, please try the operation according to the crash solution.
B. Check whether the speaker has electricity, and charge it first. If it cannot be charged, the battery may be damaged and the battery needs to be replaced.
C. Check whether the power-on button is damaged. If it is confirmed that it is damaged, please return it to the factory for repair or find the shop where you purchased it.
A. The card is loose, please remove it and install it again.
B. The memory size of the card exceeds the specified range ≤32G.
C. The card is damaged, please change the card and test it.
D. If multiple cards cannot be read in the test, the card slot may be damaged, and after-sales maintenance is required.
A. Check whether the music file itself has noise problems.
B. If there is a problem with the speaker program, just refresh the firmware program.
C. Maybe the horn is damaged, you need to apply for after-sales maintenance to replace a new horn.
A. Check whether it is muted or the volume is turned to the minimum.
A. Please check whether the speaker is turned on or switched to Bluetooth mode.
B. Mobile phone is not compatible, search for mobile phone.
C. The distance between the speaker and the mobile phone is more than 10 meters.
A. For program problems, just download the firmware and flash the machine.
B. There is a problem with the system version of the mobile phone, which leads to incompatibility. Try another mobile phone.
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After-sales service rules
一. Service method:
1. Consulting service: Before using the product, please read the product manual carefully. If you encounter any problems during use, you can contact your local dealer or call the national telephone number: (0755) 26995965, or visit the official website: www.innosystemtech.com for inquiries.
2. Replacement service: During the replacement period (within seven days from the date of purchase), if there is a non-man-made failure in normal use, please keep the appearance and integrity of the product, accessories and packaging (if the appearance is damaged, the warranty will be processed), After checking and confirming the fault, you can choose to exchange or repair, and the user can contact the dealers entrusted by the local civil exhibition.
3. Warranty service: during the warranty period, if there is a non-man-made fault during normal use, you can enjoy free warranty service (the host is guaranteed free for one year, and if it is damaged by man, it will be repaired for a fee).
4. Charged maintenance service: The product can be repaired for a fee within one to three years from the date of purchase. The user needs to pay the component fee, transportation fee and reasonable maintenance labor fee required for the maintenance.
5. The following situations are not within the scope of the three guarantees, the company can provide paid services:
(1) Exceeding the warranty period.
(2) The three guarantee certificate is altered, or the serial number is inconsistent with the product itself.
(3) Product damage caused by accidental factors or human actions (such as failure to operate, maintain or keep in accordance with the instruction manual, faults caused by incorrect installation, access to improper power supply, water ingress, oil leakage, breakage, etc.).
(4) There is no valid three guarantee certificate and valid invoice (except those that can prove that the product is within the service period).
(5) Product failure or damage caused by force majeure such as earthquake, fire, flood, lightning strike, etc.
(6) Unauthorized disassembly, repair or modification without the permission of the company.
二. Description of after-sales service:
1. The purchase date shall be subject to this voucher or purchase invoice. If a valid certificate cannot be provided, the production date shall prevail.
2. Quality issues do not include the user's subjective objections to sound quality, tone color, etc.
3. The casing, manual and packaging are not covered by the warranty service.
4. For the service of discontinued models, our company only does functional repairs (the appearance may be different from the original product).
5. The company does not assume any responsibility for other commitments made by the distributor to you that are not guaranteed by the company.
6. The user should back up or record important information separately before receiving the service. The company is not responsible for any loss caused by maintenance or any other reasons. The company is not responsible for any losses caused by leaking the information in the machine to a third party due to improper storage and other reasons (such as bank account numbers, passwords, and information being changed, etc.).
7. During the free warranty period, the company or authorized service organization has the ownership and disposal of the defective parts after replacement.
8. Before using this product, please read the instruction manual of this product carefully and keep the proof of purchase.
The right to interpret the contents of the three packs of certificates belongs to Shenzhen Innosystem Technology Ltd. and subject to change without notice.
1. Consulting service: Before using the product, please read the product manual carefully. If you encounter any problems during use, you can contact your local dealer or call the national telephone number: (0755) 26995965, or visit the official website: www.innosystemtech.com for inquiries.
2. Replacement service: During the replacement period (within seven days from the date of purchase), if there is a non-man-made failure in normal use, please keep the appearance and integrity of the product, accessories and packaging (if the appearance is damaged, the warranty will be processed), After checking and confirming the fault, you can choose to exchange or repair, and the user can contact the dealers entrusted by the local civil exhibition.
3. Warranty service: during the warranty period, if there is a non-man-made fault during normal use, you can enjoy free warranty service (the host is guaranteed free for one year, and if it is damaged by man, it will be repaired for a fee).
4. Charged maintenance service: The product can be repaired for a fee within one to three years from the date of purchase. The user needs to pay the component fee, transportation fee and reasonable maintenance labor fee required for the maintenance.
5. The following situations are not within the scope of the three guarantees, the company can provide paid services:
(1) Exceeding the warranty period.
(2) The three guarantee certificate is altered, or the serial number is inconsistent with the product itself.
(3) Product damage caused by accidental factors or human actions (such as failure to operate, maintain or keep in accordance with the instruction manual, faults caused by incorrect installation, access to improper power supply, water ingress, oil leakage, breakage, etc.).
(4) There is no valid three guarantee certificate and valid invoice (except those that can prove that the product is within the service period).
(5) Product failure or damage caused by force majeure such as earthquake, fire, flood, lightning strike, etc.
(6) Unauthorized disassembly, repair or modification without the permission of the company.
二. Description of after-sales service:
1. The purchase date shall be subject to this voucher or purchase invoice. If a valid certificate cannot be provided, the production date shall prevail.
2. Quality issues do not include the user's subjective objections to sound quality, tone color, etc.
3. The casing, manual and packaging are not covered by the warranty service.
4. For the service of discontinued models, our company only does functional repairs (the appearance may be different from the original product).
5. The company does not assume any responsibility for other commitments made by the distributor to you that are not guaranteed by the company.
6. The user should back up or record important information separately before receiving the service. The company is not responsible for any loss caused by maintenance or any other reasons. The company is not responsible for any losses caused by leaking the information in the machine to a third party due to improper storage and other reasons (such as bank account numbers, passwords, and information being changed, etc.).
7. During the free warranty period, the company or authorized service organization has the ownership and disposal of the defective parts after replacement.
8. Before using this product, please read the instruction manual of this product carefully and keep the proof of purchase.
The right to interpret the contents of the three packs of certificates belongs to Shenzhen Innosystem Technology Ltd. and subject to change without notice.